Welcome to your new Elevate home.

Please refer to the ‘Aftercare’ section within the Homeowners Guide – note a copy can also be found on our website www.elevatepropertygroup.co.uk/customerservice

Contact the managing agent responsible for Priory House:
Scanlans Property Management LLP, Telephone No. 0121 711 8866

The managing agent responsibilities include holding service charges, management, and up-keep of communal areas including basement, courtyard and lift, dealing with central building services (fire alarms, CCTV, building security)  

These are listed on the handover checklist sheet that you will have reviewed and signed as part of the handover of your property. 

Your electrical supplier on Priory House is Scottish Power. Refer to the handover checklist issued on completion for your meter reading. You can set up your account via the weblink: www.scottishpower.co.uk/login?go=/my-account/move-out 

After 2 years you can select an alternative electricity provider.

Your water provider on Priory House is Seven Trent Water. Refer to the handover checklist issued on completion for your meter reading. You can set up your account via the weblink: www.stwater.co.uk/my-account/new-customer/ 

You need to register your property using the link provided: 
www.birmingham.gov.uk/info/20005/council_tax/886/register_for_council_tax

There are bike racks in the basement area available to use by residents

Contact the managing agent.

Refer to Warranty section within the Homeowner’s Guide.

This development has been provided with both Virgin and BT Openreach ‘Fibre to the premises (FTTP)’ infrastructure. This means services can be provided by Virgin Media,
or many popular providers, including but not limited to BT, EE, Plusnet, Sky, TalkTalk, Vodafone and Zen Internet who operate on the openreach network. You will need to contact your chosen provider and they will arrange an install date directly with you.

The development is provided with a Fibre Integrated Receiving system (IRS) meaning that the Property is SkyQ ready with a satellite outlet provided within the lounge – so you can plug your SkyQ box directly into this to receive Sky TV (you will need a Sky subscription for this) via the satellite dish located on the roof of the building.

Yes, on the TV points you will see a coaxial cable connection – meaning you can plug your ariel cable directly into this connector to receive Freeview TV via the aeriel located on the roof of the building. Please make sure you have a TV licence in place: www.gov.uk/tv-licence

Your home has incoming fibre to the property allowing for super-fast / Ultra-fast (provider dependant) broadband capability. As per Q11 you can contract with Virgin/BT as your selected provider, or utilise the infrastructure to use an alternative provider.

Your internal walls are built up using plasterboard system. You should therefore use an appropriate fixing – such as a hollow wall anchor or similar – to secure your TV bracket. If you do not use the correct fixing your bracket will not be fully secure.