Elevate Property Group cannot be held liable for any repair or replacement of kitchen appliances if the manufacturers warranty has not been completed

Wet wipes, face wipes, nappies, floor wipes etc should not be flushed down the WC. Any charges incurred because of blockages due to misuse will be charged to the occupier.

Minor cracking because of shrinkage is perfectly normal in a new home. It is not necessary to report this

If you smell gas you must report to the National Gas Emergency Service immediately - T 0800 111 999

If you are experiencing continuous running water, it is important to isolate the supply immediately. If the leak occurs out of hours you must call an emergency plumber

Elevate Property Group cannot be held liable for any repair or replacement of kitchen appliances if the manufacturers warranty has not been completed

Elevate Property Group will endeavour to resolve any issue prior to arranging an actual homevisit. However please be aware that should any homevisit be requested or required to diagnose the problem, and the issue is not a defect, Elevate Property Group reserve the right to charge a minimum call out assessment fee of £250 per visit.