Elevate Property Group Customer Service

On this page you will find a library of useful instructional videos and an Elevate Property Group warranty guide and access to a report an issue form. Helping you to get the best experience from your new home.

Videos

01. Using the oven

02. Using the hob

03. Using the extractor fan

04. Bathroom

05. Electric Towel Rail

06. Wall Heater

07. MVHR system

08. Intercom Access Panel

09. Under Sink

10. Water isolation

11. Shrinkage

12. Using the dishwasher

13. Mould and Condensation (Audio Only)

14. Washer Dryer

15. EV Chargers

16. Patio Doors

Manuals

FAQs

On this page you will find a library of useful instructional videos, and electronic version of your Homeowners Guide plus other relevant information in order to get the best experience from your new home.

Warranty Guide

Trent Bridge Quays Phase II
Nottingham, NG2 3HS

Managing Agent

Scanlans Property Management LLP
C Savannah Severn
E savannah.severn@scanlans.com
T 0121 711 8866

Other Information

Trent Bridge Quays Phase II
Nottingham, NG2 3HS

Managing Agent

Scanlans Property Management LLP
C Savannah Severn
E savannah.severn@scanlans.com
T 0121 711 8866

Report an Issue

* indicates required

Is the issue related to the demise of your property i.e not associated with communal areas, lifts, parking areas?

I have viewed the how to videos and this cannot resolve my issue. I have read the operating manuals and this cannot resolve or identify my issue. I have read through the warranty guide contained within my homeowners guide and have assessed my issue as a defect and covered under the warranty. I confirm I have maintained and serviced my property and systems as recommended by the manufacturer.

What does the issue relate to:

Elevate Property Group will endeavour to resolve any issue prior to arranging an actual homevisit. However please be aware that should any homevisit be requested or required to diagnose the problem, and the issue is not a defect, Elevate Property Group reserve the right to charge a minimum call out assessment fee of £250 per visit.

Managing Agent

Centrick
C Hayley Tomlinson
E hayley.tomlinson@centrick.co.uk

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© 2026 Elevate Property Group

The developer of your new home is Trent Bridge Quays (Phase II) LLP which uses the trading name ‘Elevate Property Group’ under licence from Elevate Property Group Limited. Whilst Trent Bridge Quays (Phase II) LLP is a company within the Elevate Property Group, Elevate Property Group Limited is not involved in the development of your new home and Elevate Property Group Limited offer no warranty or guarantee in respect of it. Any reference in this document to Elevate Property Group (or in any other literature relating to the development of your new home) means Trent Bridge Quays (Phase II) LLP.