Welcome to your new Elevate home.

Please refer to the ‘Aftercare’ section within the Homeowners Guide – note a copy can also be found on our website www.elevatepropertygroup.co.uk/customerservice

Contact the managing agent responsible for Heaton House: Scanlans Property Management LLP, Telephone: 0121 711 8866

The managing agent responsibilities include holding service charges, management, and up-keep of communal areas including basement, courtyard and lift, dealing with central building services (fire alarms, CCTV, building security).

These are listed on the moving in inspection certificate that you will have reviewed and signed as part of the handover of your property.

Gas: Your gas supplier (Townhouses only) on Heaton House is British Gas. Refer to the moving in inspection certificate issued on completion for your meter reading. You can set up your account via the web-link:-www.britishgas.co.uk/identity/register

Electricity: Your electricity supplier (apartments and townhouses) at Heaton House is British Gas. Refer to the moving in inspection certificate issued on completion for your meter reading. You can set up your account via the web-link:-www.britishgas.co.uk/identity/register

Townhouses: Gas, electricity meters are on your external wall. Water meters can be found within the highway either on Camden St or Powell St. Depending on plot location.

Apartments: Electricity meters are located within locked meter cupboards in the communal area under Block B. Access to the meters can be obtained via the managing agent. Water meters can be found in the service cupboard within the property.

Your water provider at Heaton House is Seven Trent Water. Refer to the moving in inspection certificate issued on completion for your meter reading. You can set up your account via the weblink:- www.stwater.co.uk/my-account/new-customer/

You need to register your property using the link provided. www.birmingham.gov.uk/info/20005/council_tax/886/register_for_council_tax

There are bike racks located in the communal area within Block D.

Contact the managing agent.

Refer to Warranty section within the Homeowners Guide.

This development has been provided with both Virgin and BT Openreach ‘Fibre to the premises (FTTP)’ infrastructure. This means services can be provided by Virgin Media, or many popular providers, including but not limited to BT, EE, Plusnet, Sky, TalkTalk, Vodafone and Zen Internet who operate on the openreach network. You will need to contact your chosen provider and they will arrange an install date directly with you.

The development is provided with a Fibre Integrated Receiving system (IRS) meaning that the Property is SkyQ ready with a satellite outlet provided within the lounge – so you can plug your SkyQ box directly into this to receive Sky TV (you will need a Sky subscription for this) via the satellite dish located on the roof of the building.

Yes, on the TV points you will see a coaxial cable connection – meaning you can plug your aerial cable directly into this connector to receive Freeview TV via the aerial located on the roof of the building. Please make sure you have a TV licence in place. www.gov.uk/tv-licence

Your home has incoming fibre to the property allowing for super-fast / Ultra-fast (provider dependant) broadband capability. As per Q12 you can contract with Virgin/BT as your selected provider, or utilise the infrastructure to use an alternative provider.

Your internal walls are built up using plasterboard system. You should therefore use an appropriate fixing – such as a hollow wall anchor or similar – to secure your TV bracket. If you do not use the correct fixing your bracket will not be fully secure.

You must isolate the water mains in order to prevent damage to the property. In apartments the water mains isolation valve is located in the service cupboard. In townhouses the main isolation valve is located in the hallway next to the front door.

Apartments: it is important to leave your MVHR unit running as this circulates / ventilates air within your property. Note: it is important to leave your MVHR running at all times even when you are not at home.

Townhouses: it is important to circulate air and ventilate your property as often as possible by either opening a window or trickle vents.

Lack of ventilation combined with cooking, heating and drying wet clothes will result in excessive condensation leading to mould.

You can only control door access from your Fermax System all other functions including intruder alarm, concierge, lift, etc have been disabled.