Elevate Property Group Customer Service

Priory House, Southside, Birmingham B5 6RJ

Welcome to your new Elevate home.

On this page you will find a library of useful instructional videos and electronic version of your Homeowners Guide, plus other relevant information in order to get the best experience from your new home.

Videos

01. Introduction

02. Using the dishwasher

03. Using the oven

04. Using the hob

05. Using the extractor fan

06. Using the fridge freezer

07. Water isolation

08. MVHR system

09. Consumer Unit

10. Bathroom

11. Electric Towel Rail

12. Wall Heater

13. Washer Dryer

14. Windows

15. Shrinkage

16. Intercom Access Panel

17. Mould and Condensation (Audio Only)

Manuals

FAQs

On this page you will find a library of useful instructional videos, and electronic version of your Homeowners Guide plus other relevant information in order to get the best experience from your new home.

Q1 I have moved in and something is not working in my home, what should I do?

Please refer to the ‘Aftercare’ section within the Homeowners Guide – note a copy can also be found on our website www.elevatepropertygroup.co.uk/customerservice

02. I have an issue with the communal area in the building, lift, fobs, access codes, access to the building, bike store, who do i speak to?

Contact the managing agent responsible for Priory House:
Scanlans Property Management LLP, Telephone No. 0121 711 8866

03. What is a managing agents’ responsibility on Priory House? 

The managing agent responsibilities include holding service charges, management, and up-keep of communal areas including basement, courtyard and lift, dealing with central building services (fire alarms, CCTV, building security)  

04. Who supplies the electricity and water to my home?

These are listed on the handover checklist sheet that you will have reviewed and signed as part of the handover of your property. 

05. How do I set up an account with the electricity provider?

Your electrical supplier on Priory House is Scottish Power. Refer to the handover checklist issued on completion for your meter reading. You can set up your account via the weblink: www.scottishpower.co.uk/login?go=/my-account/move-out 

06. Can I change my electric provider?

After 2 years you can select an alternative electricity provider.

07. How do I set up an account with my water provider?

Your water provider on Priory House is Seven Trent Water. Refer to the handover checklist issued on completion for your meter reading. You can set up your account via the weblink: www.stwater.co.uk/my-account/new-customer/ 

09. Where can I keep my bike?

There are bike racks in the basement area available to use by residents

11. One of my kitchen appliances no longer works, what do i do?

Refer to Warranty section within the Homeowner’s Guide.

12. What TV provider can I use and how do I get this set up?

This development has been provided with both Virgin and BT Openreach ‘Fibre to the premises (FTTP)’ infrastructure. This means services can be provided by Virgin Media,
or many popular providers, including but not limited to BT, EE, Plusnet, Sky, TalkTalk, Vodafone and Zen Internet who operate on the openreach network. You will need to contact your chosen provider and they will arrange an install date directly with you.

The development is provided with a Fibre Integrated Receiving system (IRS) meaning that the Property is SkyQ ready with a satellite outlet provided within the lounge – so you can plug your SkyQ box directly into this to receive Sky TV (you will need a Sky subscription for this) via the satellite dish located on the roof of the building.

13. Can I just watch terrestrial TV?

Yes, on the TV points you will see a coaxial cable connection – meaning you can plug your ariel cable directly into this connector to receive Freeview TV via the aeriel located on the roof of the building. Please make sure you have a TV licence in place: www.gov.uk/tv-licence

14. How do I get internet to my property?

Your home has incoming fibre to the property allowing for super-fast / Ultra-fast (provider dependant) broadband capability. As per Q11 you can contract with Virgin/BT as your selected provider, or utilise the infrastructure to use an alternative provider.

15. What’s the correct way to install a TV wall bracket?

Your internal walls are built up using plasterboard system. You should therefore use an appropriate fixing – such as a hollow wall anchor or similar – to secure your TV bracket. If you do not use the correct fixing your bracket will not be fully secure.

Warranty Guide

Priory House
Southside, Birmingham B5 6RJ

Managing Agent

Scanlans Property Management LLP
C Savannah Severn
E savannah.severn@scanlans.com
T 0121 711 8866

Other Information

Priory House
Southside, Birmingham B5 6RJ

Managing Agent

Scanlans Property Management LLP
C Savannah Severn
E savannah.severn@scanlans.com
T 0121 711 8866

Report an Issue

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Is the issue related to the demise of your property i.e not associated with communal areas, lifts, parking areas?

I have viewed the how to videos and this cannot resolve my issue. I have read the operating manuals and this cannot resolve or identify my issue. I have read through the warranty guide contained within my homeowners guide and have assessed my issue as a defect and covered under the warranty. I confirm I have maintained and serviced my property and systems as recommended by the manufacturer.

What does the issue relate to:

Elevate Property Group will endeavour to resolve any issue prior to arranging an actual homevisit. However please be aware that should any homevisit be requested or required to diagnose the problem, and the issue is not a defect, Elevate Property Group reserve the right to charge a minimum call out assessment fee of £250 per visit.

Managing Agent

Scanlans Property Management LLP
E management@scanlanspm.com
T 0121 711 8866

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© 2026 Elevate Property Group

The developer of your new home is Gooch Street (Birmingham) Limited which uses the trading name ‘Elevate Property Group’ under licence from Elevate Property Group Limited. Whilst Gooch Steet (Birmingham) Limited is a company within the Elevate Property Group, Elevate Property Group Limited is not involved in the development of your new home and Elevate Property Group Limited offer no warranty or guarantee in respect of it. Any reference in this document to Elevate Property Group (or in any other literature relating to the development of your new home) means Gooch Street (Birmingham) Limited.