Elevate Property Group Customer Service

Welcome to your new Elevate home.

On this page you will find a library of useful instructional videos and electronic version of your Homeowners Guide, plus other relevant information in order to get the best experience from your new home.

Videos

01. Using the dishwasher

02. Using the oven

03. Using the fridge freezer

04. Under Sink

05. Water isolation

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Find out more

07. Consumer Unit

08. Bathroom

09. Electric Towel Rail

10. Wall Heater

11. Shrinkage

12. Intercom Access Panel

13. Mould and Condensation

14. Consumer Unit

Manuals

FAQs

On this page you will find a library of useful instructional videos, and electronic version of your Homeowners Guide plus other relevant information in order to get the best experience from your new home.

Warranty Guide

The Silk Yard
Derby, DE1 2LD

Managing Agent

Scanlans Property Management LLP
C Savannah Severn
E savannah.severn@scanlans.com
T 0121 711 8866

Other Information

The Silk Yard
Derby, DE1 2LD

Managing Agent

Scanlans Property Management LLP
C Savannah Severn
E savannah.severn@scanlans.com
T 0121 711 8866

Report an Issue

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Is the issue related to the demise of your property i.e not associated with communal areas, lifts, parking areas?

I have viewed the how to videos and this cannot resolve my issue. I have read the operating manuals and this cannot resolve or identify my issue. I have read through the warranty guide contained within my homeowners guide and have assessed my issue as a defect and covered under the warranty. I confirm I have maintained and serviced my property and systems as recommended by the manufacturer.

What does the issue relate to:

Elevate Property Group will endeavour to resolve any issue prior to arranging an actual homevisit. However please be aware that should any homevisit be requested or required to diagnose the problem, and the issue is not a defect, Elevate Property Group reserve the right to charge a minimum call out assessment fee of £250 per visit.

Managing Agent

Scanlans Property Management LLP
E management@scanlanspm.com
T 0121 711 8866

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© 2026 Elevate Property Group

The developer of your new home is Liversage Street (Derby) Limited which uses the trading name ‘Elevate Property Group’ under licence from Elevate Property Group Limited. Whilst Liversage Street (Derby) Limited is a company within the Elevate Property Group, Elevate Property Group Limited is not involved in the development of your new home and Elevate Property Group Limited offer no warranty or guarantee in respect of it. Any reference in this document to Elevate Property Group (or in any other literature relating to the development of your new home) means Liversage Street (Derby) Limited.